All questions regarding your shopping experience on the store
What is the status of my order?
You can easily track your order on the following link: click here
Enter your mail address and order number en click on "Track".
Please note that there is no need to have a customer account to track your order.
How long will it take to get my orders?
The processing of your order takes 0 to 3 working days. We make every effort to ensure that you receive your order as quickly as possible.
On average, your order will be delivered within:
- USA and Canda: 7 to 14 working days
- European countries: 7 to 14 working days
- Rest of the world: 12 to 21 working days
Delivery details will be provided in your confirmation email.
How much does delivery cost?
We offer free Shipping on all orders.
Do I have to pay customs taxes?
As a buyer, it is important to understand that you are solely responsible for paying any additional fees that may be added to your shipment by the customs of your country, such as taxes, customs duties, and other fees. These costs may vary depending on your country of residence and the value of your order. It is your responsibility to research these costs and ensure that you are prepared to pay them before placing an order.
Please note that if your items are lost, stolen, or confiscated by customs, we will not be able to refund or replace your order. It is your responsibility to take necessary measures to minimize the risks associated with international shipments.
What do I do if my order is held by customs?
If your order is retrieved by customs, they will contact you directly by mail or email to inform you of the next steps for clearance. It is important to follow the customs instructions to avoid any delay or additional issues.
My order is not complete, what should I do?
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
I did not receive my order
If you have not received your order, please check your tracking link first.
If your tracking shows your order as delivered, it is possible that your letter carrier put your package in your mailbox or in your common package box.
If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.
If you still don't have your parcel despite all this, please contact us at firstname.lastname@example.org, we will be happy to help.
Can I use tow (or more) discount codes?
Discounts are not cumulative.
Learn more about our shipping and return policy as well as the products warranty.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I cancel my order?
Kindly note that we can't guarantee any cancelation once the processing of your order is initiated. We invite you to contact our team as soon as possible to cancel any order: email@example.com
Can I return my order?
Sure! If, for some reason, you are not completely satisfied with your purchase, you may return it for refund or exchange it for another style within 14 days of receiving your order. Please note that according to our return policy, shipping costs remain at your expense. You can also check our refund policy.
All questions regarding the payment process.
What payment methods do you accept?
Our website only offers secure and guaranteed safe payment methods:
- Credit cards (VISA, AMEX, Mastercard, ...)
We do not accept checks, money orders, or bank transfers.
Is my information secure?
Yes! When you place an order using your credit card, all of your information is entered into a secure SSL web page.
Your information is encrypted and sent directly to our payment service provider's network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.